To book a diagnostic test online, visit the "Book a Test" section of our website, select the desired test(s), choose a convenient date and time, and complete the booking by providing your personal details and payment information. You will receive a confirmation via email or SMS with all the necessary details.
Yes, you can reschedule or cancel your appointment by logging into your account on our website. Navigate to the "My Appointments" section, select the appointment you wish to change, and follow the instructions to reschedule or cancel. Please note that cancellations must be made at least 24 hours before the scheduled appointment to be eligible for a refund.
To download your test reports, log in to your account on our website and go to the "My Reports" section. You will find your available test reports listed there, which you can download as a PDF or view online.
If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password.
The turnaround time for receiving test results varies depending on the type of test. Typically, results are available within 24 to 72 hours after the sample is collected. You will be notified via email or SMS once your report is ready for download.
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are processed securely through our payment gateway.
Yes, we take your privacy and data security very seriously. Our website uses advanced encryption and secure servers to protect your personal and medical information. We comply with all applicable data protection regulations.
Yes, you can book tests for multiple people in one transaction. Simply add the tests for each individual to your cart, provide the necessary details for each person, and proceed to checkout.
If you haven't received your test results within the expected timeframe, please contact our customer support team via the contact information provided on our website. We will assist you in resolving the issue as quickly as possible.
While some tests may require a doctor's prescription, many routine tests can be booked without one. If a prescription is required, it will be indicated during the booking process, and you may be asked to upload a copy.
Preparation instructions vary depending on the type of test. After booking, you will receive specific guidelines on how to prepare for your test. These instructions will also be available in the "My Appointments" section of your account.
Our refund policy is outlined in the Terms and Conditions. Generally, you are eligible for a full refund if you cancel your appointment at least 24 hours before the scheduled time. Refunds will be processed through the original payment method.
Yes, you can view and download your past test reports by logging into your account and navigating to the "My Reports" section. All your reports will be archived there for your convenience.
If you encounter any technical issues while using our website, please contact our technical support team at contact details. We are here to help and will work to resolve any issues as quickly as possible.
Currently, all services are available through our website, which is fully optimized for mobile devices. We are working on developing a mobile app, and updates will be provided on our website.